All products are covered by manufacturer’s warranty against defects. Certain manufacturers require the client to contact those manufacturers directly to repair or replace the products under warranty.
Factory sealed product: Client may return an unopened product for exchange or refund within 30 days from the invoice date (EXCEPT SPECIAL ORDER PRODUCTS). Authorized returns after the 14 days from the invoice date will be subject to a minimum 15% restocking fee. A minimum 20% restocking fee will be charged if the product has been opened.
For a return to be accepted, a Return Authorization (RA) Number must be obtained. A Return Authorization Number may be requested within 14 days from the invoice date. After 14 days from the invoice date direct contact to the manufacturer(s,) to repair or replace the product is required.
All RA numbers must be received by our Return Processing Center within 15 days or receiving a Return Authorization Number. Items received after 15 days will be refused. RA#’s are non-renewable.
All RA number must appear on the shipping label(s) provided by Itainium. PLEASE DO NOT MARK ON THE OUTSIDE OF THE BOX. All items must be returned with original packaging, including all warranty cards, manuals, cables, accessories, components, etc. Please note: When returning the product it is highly suggested to use a trackable shipping method.
Replacement product orders will not be shipped until the original items is received and inspected. Once the items has been confirmed defective, the replacement will be shipped. If the defective items is being returned for credit, the credit will not be issued until the items has been inspected and confirmed defective a new product, however, can be shipped with a secure payment and issue credit once the returned product has been processed.
Software: Only unopened packaged software is returnable up to 14 days from the invoice date. All other software is not returnable.
Shipping and handling charges are not refundable. The customer is responsible for all the shipping charges and insurance on all return shipments.
Any deviation from the return policy outlined above will result in additional restocking fee, a delay in credit, or refusal of the return.